Duration: 1 hour

Affected Components: Loyalty, Admin panel, Site personalization

Mar 9, 05:00:00 GMT+0
Identified - We are planning for a scheduled maintenance during that time. We expect admin panel, site personalization and loyalty to be unavailable for no more then 45 minutes..

Mar 9, 05:00:01 GMT+0
Identified - Maintenance is now in progress.

Mar 9, 06:00:00 GMT+0
Completed - Maintenance has completed successfully.

Affected Components: Transactional messages, Loyalty, Mass campaigns, Admin panel, Site personalization

Jan 26, 06:00:00 GMT+0
Completed - Maintenance has completed successfully..

Jan 26, 06:00:00 GMT+0
Identified - We are planning for a scheduled maintenance during that time. We expect loyalty, mass campaigns, admin panel, personalization and transaction messages to be unavailable for no more then 20 minutes..

Duration: 1 hour

Affected Components: Transactional messages, Loyalty, Mass campaigns, Admin panel, Site personalization

Dec 22, 05:00:00 GMT+0
Identified - We are planning for a scheduled maintenance during that time. We expect admin panel, site personalization, loyalty mass campaigns and transactional messages to be unavailable for no more then 10 minutes..

Dec 22, 05:00:01 GMT+0
Identified - Maintenance is now in progress.

Dec 22, 06:00:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 30 minutes

Affected Components: Loyalty, Transactional messages, Site personalization

Dec 17, 11:25:00 GMT+0
Investigating - We are currently investigating this incident..

Dec 17, 11:55:00 GMT+0
Resolved - **Summary:** On **2025-12-17**, our API Gateway experienced a temporary degradation caused by an unsuccessful update of an ingress component. **Impact:** * Elevated **5xx error rate** on the API Gateway. * **Average 5xx rate over the incident interval:** **\~1.76% of total RPS**. * **Peak 5xx rate:** **\~9–10% of total RPS**. * Partial request failures for API clients during the incident window. **Timeline (UTC):** * **11:25** — 5xx rate begins to increase. * **\~11:35** — Peak degradation observed. * **\~11:55** — Errors drop back to baseline and service stabilizes. **Incident Duration:** From **11:25 to 11:55 (UTC)** — **\~30 minutes**. **Root Cause:** A failed deployment of an ingress component introduced regressions that affected API Gateway request handling, resulting in increased 5xx responses. **Resolution:** We rolled back/reverted the ingress component update and confirmed the API Gateway error rate returned to normal levels..

Duration: 30 minutes

Affected Components: Transactional messages, Loyalty, Mass campaigns, Admin panel, Site personalization

Nov 3, 05:00:00 GMT+0
Identified - We are planning for a scheduled maintenance during that time. We expect admin panel, site personalization, loyalty, mass campaigns and transactional messages to be unavailable for no more then 10 minutes..

Nov 3, 05:00:01 GMT+0
Identified - Maintenance is now in progress.

Nov 3, 05:30:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 35 minutes

Affected Components: Transactional messages

Oct 20, 14:50:00 GMT+0
Investigating - We are currently investigating this incident..

Oct 20, 15:24:54 GMT+0
Resolved - This incident has been resolved..

Duration: 1 hour and 22 minutes

Affected Components: Transactional messages

Oct 16, 09:19:00 GMT+0
Investigating - Some requests to the /v3/operations/async endpoint are experiencing delays. We’re investigating the issue..

Oct 16, 10:41:07 GMT+0
Resolved - The incident has been resolved. All calls received during the outage will be processed once the current queue is cleared. An additional four-minute planned downtime of the async API was required to prevent further issues, from 11:39–11:43 UTC (07:39–07:43 EDT, 04:39–04:43 PDT).

Duration: 5 hours

Affected Components: Admin panel, Site personalization

Oct 7, 22:00:00 GMT+0
Completed - Our hosting provider is upgrading the network equipment, which may cause brief, occasional service interruptions..

Duration: 11 minutes

Affected Components: Loyalty, Admin panel, Site personalization, Mass campaigns

Oct 4, 15:22:00 GMT+0
Resolved - This incident has been resolved. We will provide a comprehensive report next week..

Oct 22, 14:03:16 GMT+0
Postmortem - Due to a configuration error, offsite backup uploads fully saturated the network link, causing the gateway to become unavailable. To prevent this from happening again, we introduced rate limiting and moved backup transfers to a private Direct Connect to S3 instead of the production link..

Oct 4, 14:39:00 GMT+0
Identified - The platform is experiencing outages. The admin panel and some functionality are affected. We are actively investigating the issue..

Duration: 1 hour

Affected Components: Mass campaigns, Site personalization, Loyalty

Sep 29, 07:00:00 GMT+0
Identified - We are planning for a scheduled maintenance during that time. We expect to Site personalization, Loyalty and Mass campaigns be unavailable for no more then 30 minutes..

Sep 29, 07:00:01 GMT+0
Identified - Maintenance is now in progress.

Sep 29, 08:00:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 1 hour

Affected Components: Transactional messages, Mass campaigns, Loyalty

Aug 11, 06:00:00 GMT+0
Identified - We will be rebooting the production server on 11 of August at 7:00am UTC to apply updates and ensure stability. Expected downtime: \~45 minutes. Thank you for your understanding..

Aug 11, 06:00:01 GMT+0
Identified - Maintenance is now in progress.

Aug 11, 07:00:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 19 minutes

Affected Components: Transactional messages

Jul 26, 13:47:00 GMT+0
Investigating - We are currently investigating this incident..

Jul 26, 14:06:00 GMT+0
Resolved - This incident has been resolved..

Duration: 1 hour and 42 minutes

Affected Components: Loyalty, Transactional messages, Mass campaigns, Admin panel, Site personalization

Jun 26, 15:24:00 GMT+0
Investigating - We are currently investigating this incident..

Jun 26, 17:06:00 GMT+0
Resolved - This incident has been resolved..