maestra Status - Incident history https://status.maestra.io maestra Mon, 9 Mar 2026 05:00:00 +0000 Database servers maintenance Type: Maintenance Duration: 1 hour Affected Components: Loyalty, Admin panel, Site personalization Mar 9, 05:00:00 GMT+0 - Identified - We are planning for a scheduled maintenance during that time. We expect admin panel, site personalization and loyalty to be unavailable for no more then 45 minutes. Mar 9, 05:00:01 GMT+0 - Identified - Maintenance is now in progress Mar 9, 06:00:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 1 hour

Affected Components: , ,

<p><small>Mar <var data-var='date'> 9</var>, <var data-var='time'>05:00:00</var> GMT+0</small><br><strong>Identified</strong> - We are planning for a scheduled maintenance during that time. We expect admin panel, site personalization and loyalty to be unavailable for no more then 45 minutes..</p> <p><small>Mar <var data-var='date'> 9</var>, <var data-var='time'>05:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Mar <var data-var='date'> 9</var>, <var data-var='time'>06:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Mon, 9 Mar 2026 05:00:00 +0000 https://status.maestra.io/maintenance/cmmiifw8r01b3x6d003rfhtst https://status.maestra.io/maintenance/cmmiifw8r01b3x6d003rfhtst Cluster maintenance Type: Maintenance Affected Components: Transactional messages, Loyalty, Mass campaigns, Admin panel, Site personalization Jan 26, 06:00:00 GMT+0 - Completed - Maintenance has completed successfully. Jan 26, 06:00:00 GMT+0 - Identified - We are planning for a scheduled maintenance during that time. We expect loyalty, mass campaigns, admin panel, personalization and transaction messages to be unavailable for no more then 20 minutes. Type: Maintenance

Affected Components: , , , ,

<p><small>Jan <var data-var='date'> 26</var>, <var data-var='time'>06:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully..</p> <p><small>Jan <var data-var='date'> 26</var>, <var data-var='time'>06:00:00</var> GMT+0</small><br><strong>Identified</strong> - We are planning for a scheduled maintenance during that time. We expect loyalty, mass campaigns, admin panel, personalization and transaction messages to be unavailable for no more then 20 minutes..</p> ]]> Mon, 26 Jan 2026 06:00:00 +0000 https://status.maestra.io/maintenance/cmkqsc2st061x8iu91ylxanl7 https://status.maestra.io/maintenance/cmkqsc2st061x8iu91ylxanl7 Network maintenance Type: Maintenance Duration: 1 hour Affected Components: Transactional messages, Loyalty, Mass campaigns, Admin panel, Site personalization Dec 22, 05:00:00 GMT+0 - Identified - We are planning for a scheduled maintenance during that time. We expect admin panel, site personalization, loyalty mass campaigns and transactional messages to be unavailable for no more then 10 minutes. Dec 22, 05:00:01 GMT+0 - Identified - Maintenance is now in progress Dec 22, 06:00:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 1 hour

Affected Components: , , , ,

<p><small>Dec <var data-var='date'> 22</var>, <var data-var='time'>05:00:00</var> GMT+0</small><br><strong>Identified</strong> - We are planning for a scheduled maintenance during that time. We expect admin panel, site personalization, loyalty mass campaigns and transactional messages to be unavailable for no more then 10 minutes..</p> <p><small>Dec <var data-var='date'> 22</var>, <var data-var='time'>05:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Dec <var data-var='date'> 22</var>, <var data-var='time'>06:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Mon, 22 Dec 2025 05:00:00 +0000 https://status.maestra.io/maintenance/cmjch5mya03wx13jw51rzv2hs https://status.maestra.io/maintenance/cmjch5mya03wx13jw51rzv2hs Service degradation Type: Incident Duration: 30 minutes Affected Components: Loyalty, Transactional messages, Site personalization Dec 17, 11:25:00 GMT+0 - Investigating - We are currently investigating this incident. Dec 17, 11:55:00 GMT+0 - Resolved - **Summary:** On **2025-12-17**, our API Gateway experienced a temporary degradation caused by an unsuccessful update of an ingress component. **Impact:** * Elevated **5xx error rate** on the API Gateway. * **Average 5xx rate over the incident interval:** **\~1.76% of total RPS**. * **Peak 5xx rate:** **\~9–10% of total RPS**. * Partial request failures for API clients during the incident window. **Timeline (UTC):** * **11:25** — 5xx rate begins to increase. * **\~11:35** — Peak degradation observed. * **\~11:55** — Errors drop back to baseline and service stabilizes. **Incident Duration:** From **11:25 to 11:55 (UTC)** — **\~30 minutes**. **Root Cause:** A failed deployment of an ingress component introduced regressions that affected API Gateway request handling, resulting in increased 5xx responses. **Resolution:** We rolled back/reverted the ingress component update and confirmed the API Gateway error rate returned to normal levels. Type: Incident

Duration: 30 minutes

Affected Components: , ,

<p><small>Dec <var data-var='date'> 17</var>, <var data-var='time'>11:25:00</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> <p><small>Dec <var data-var='date'> 17</var>, <var data-var='time'>11:55:00</var> GMT+0</small><br><strong>Resolved</strong> - **Summary:** On **2025-12-17**, our API Gateway experienced a temporary degradation caused by an unsuccessful update of an ingress component. **Impact:** * Elevated **5xx error rate** on the API Gateway. * **Average 5xx rate over the incident interval:** **\~1.76% of total RPS**. * **Peak 5xx rate:** **\~9–10% of total RPS**. * Partial request failures for API clients during the incident window. **Timeline (UTC):** * **11:25** — 5xx rate begins to increase. * **\~11:35** — Peak degradation observed. * **\~11:55** — Errors drop back to baseline and service stabilizes. **Incident Duration:** From **11:25 to 11:55 (UTC)** — **\~30 minutes**. **Root Cause:** A failed deployment of an ingress component introduced regressions that affected API Gateway request handling, resulting in increased 5xx responses. **Resolution:** We rolled back/reverted the ingress component update and confirmed the API Gateway error rate returned to normal levels..</p> ]]> Wed, 17 Dec 2025 11:25:00 +0000 https://status.maestra.io/incident/cmja43ook021rafzwk2n9bird https://status.maestra.io/incident/cmja43ook021rafzwk2n9bird Network maintenance Type: Maintenance Duration: 30 minutes Affected Components: Transactional messages, Loyalty, Mass campaigns, Admin panel, Site personalization Nov 3, 05:00:00 GMT+0 - Identified - We are planning for a scheduled maintenance during that time. We expect admin panel, site personalization, loyalty, mass campaigns and transactional messages to be unavailable for no more then 10 minutes. Nov 3, 05:00:01 GMT+0 - Identified - Maintenance is now in progress Nov 3, 05:30:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 30 minutes

Affected Components: , , , ,

<p><small>Nov <var data-var='date'> 3</var>, <var data-var='time'>05:00:00</var> GMT+0</small><br><strong>Identified</strong> - We are planning for a scheduled maintenance during that time. We expect admin panel, site personalization, loyalty, mass campaigns and transactional messages to be unavailable for no more then 10 minutes..</p> <p><small>Nov <var data-var='date'> 3</var>, <var data-var='time'>05:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Nov <var data-var='date'> 3</var>, <var data-var='time'>05:30:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Mon, 3 Nov 2025 05:00:00 +0000 https://status.maestra.io/maintenance/cmheibnxb00i62fcbd85hnhal https://status.maestra.io/maintenance/cmheibnxb00i62fcbd85hnhal Transactional communications are sent with delay Type: Incident Duration: 35 minutes Affected Components: Transactional messages Oct 20, 14:50:00 GMT+0 - Investigating - We are currently investigating this incident. Oct 20, 15:24:54 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 35 minutes

Affected Components:

<p><small>Oct <var data-var='date'> 20</var>, <var data-var='time'>14:50:00</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> <p><small>Oct <var data-var='date'> 20</var>, <var data-var='time'>15:24:54</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Mon, 20 Oct 2025 14:50:00 +0000 https://status.maestra.io/incident/cmgz955jf02sxvmu4wnsuwduw https://status.maestra.io/incident/cmgz955jf02sxvmu4wnsuwduw Delays processing asynchronous operation calls Type: Incident Duration: 1 hour and 22 minutes Affected Components: Transactional messages Oct 16, 09:19:00 GMT+0 - Investigating - Some requests to the /v3/operations/async endpoint are experiencing delays. We’re investigating the issue. Oct 16, 10:41:07 GMT+0 - Resolved - The incident has been resolved. All calls received during the outage will be processed once the current queue is cleared. An additional four-minute planned downtime of the async API was required to prevent further issues, from 11:39–11:43 UTC (07:39–07:43 EDT, 04:39–04:43 PDT) Type: Incident

Duration: 1 hour and 22 minutes

Affected Components:

<p><small>Oct <var data-var='date'> 16</var>, <var data-var='time'>09:19:00</var> GMT+0</small><br><strong>Investigating</strong> - Some requests to the /v3/operations/async endpoint are experiencing delays. We’re investigating the issue..</p> <p><small>Oct <var data-var='date'> 16</var>, <var data-var='time'>10:41:07</var> GMT+0</small><br><strong>Resolved</strong> - The incident has been resolved. All calls received during the outage will be processed once the current queue is cleared. An additional four-minute planned downtime of the async API was required to prevent further issues, from 11:39–11:43 UTC (07:39–07:43 EDT, 04:39–04:43 PDT).</p> ]]> Thu, 16 Oct 2025 09:19:00 +0000 https://status.maestra.io/incident/cmgtbornz010gl371d7fg3zc0 https://status.maestra.io/incident/cmgtbornz010gl371d7fg3zc0 Network equipment upgrade Type: Maintenance Duration: 5 hours Affected Components: Admin panel, Site personalization Oct 7, 22:00:00 GMT+0 - Completed - Our hosting provider is upgrading the network equipment, which may cause brief, occasional service interruptions. Type: Maintenance

Duration: 5 hours

Affected Components: ,

<p><small>Oct <var data-var='date'> 7</var>, <var data-var='time'>22:00:00</var> GMT+0</small><br><strong>Completed</strong> - Our hosting provider is upgrading the network equipment, which may cause brief, occasional service interruptions..</p> ]]> Tue, 7 Oct 2025 22:00:00 +0000 https://status.maestra.io/maintenance/cmgh5t7ry008ipv1i2d8h86k2 https://status.maestra.io/maintenance/cmgh5t7ry008ipv1i2d8h86k2 Platform outage Type: Incident Duration: 11 minutes Affected Components: Loyalty, Admin panel, Site personalization, Mass campaigns Oct 4, 15:22:00 GMT+0 - Resolved - This incident has been resolved. We will provide a comprehensive report next week. Oct 22, 14:03:16 GMT+0 - Postmortem - Due to a configuration error, offsite backup uploads fully saturated the network link, causing the gateway to become unavailable. To prevent this from happening again, we introduced rate limiting and moved backup transfers to a private Direct Connect to S3 instead of the production link. Oct 4, 14:39:00 GMT+0 - Identified - The platform is experiencing outages. The admin panel and some functionality are affected. We are actively investigating the issue. Type: Incident

Duration: 11 minutes

Affected Components: , , ,

<p><small>Oct <var data-var='date'> 4</var>, <var data-var='time'>15:22:00</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved. We will provide a comprehensive report next week..</p> <p><small>Oct <var data-var='date'> 22</var>, <var data-var='time'>14:03:16</var> GMT+0</small><br><strong>Postmortem</strong> - Due to a configuration error, offsite backup uploads fully saturated the network link, causing the gateway to become unavailable. To prevent this from happening again, we introduced rate limiting and moved backup transfers to a private Direct Connect to S3 instead of the production link..</p> <p><small>Oct <var data-var='date'> 4</var>, <var data-var='time'>14:39:00</var> GMT+0</small><br><strong>Identified</strong> - The platform is experiencing outages. The admin panel and some functionality are affected. We are actively investigating the issue..</p> ]]> Sat, 4 Oct 2025 14:39:00 +0000 https://status.maestra.io/incident/cmgcf7rmk0010qgeazox30cdq https://status.maestra.io/incident/cmgcf7rmk0010qgeazox30cdq Network maintenance Type: Maintenance Duration: 1 hour Affected Components: Mass campaigns, Site personalization, Loyalty Sep 29, 07:00:00 GMT+0 - Identified - We are planning for a scheduled maintenance during that time. We expect to Site personalization, Loyalty and Mass campaigns be unavailable for no more then 30 minutes. Sep 29, 07:00:01 GMT+0 - Identified - Maintenance is now in progress Sep 29, 08:00:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 1 hour

Affected Components: , ,

<p><small>Sep <var data-var='date'> 29</var>, <var data-var='time'>07:00:00</var> GMT+0</small><br><strong>Identified</strong> - We are planning for a scheduled maintenance during that time. We expect to Site personalization, Loyalty and Mass campaigns be unavailable for no more then 30 minutes..</p> <p><small>Sep <var data-var='date'> 29</var>, <var data-var='time'>07:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Sep <var data-var='date'> 29</var>, <var data-var='time'>08:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Mon, 29 Sep 2025 07:00:00 +0000 https://status.maestra.io/maintenance/cmg4p5j0b012jx2dzo15urka1 https://status.maestra.io/maintenance/cmg4p5j0b012jx2dzo15urka1 Server maintenance Type: Maintenance Duration: 1 hour Affected Components: Transactional messages, Mass campaigns, Loyalty Aug 11, 06:00:00 GMT+0 - Identified - We will be rebooting the production server on 11 of August at 7:00am UTC to apply updates and ensure stability. Expected downtime: \~45 minutes. Thank you for your understanding. Aug 11, 06:00:01 GMT+0 - Identified - Maintenance is now in progress Aug 11, 07:00:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 1 hour

Affected Components: , ,

<p><small>Aug <var data-var='date'> 11</var>, <var data-var='time'>06:00:00</var> GMT+0</small><br><strong>Identified</strong> - We will be rebooting the production server on 11 of August at 7:00am UTC to apply updates and ensure stability. Expected downtime: \~45 minutes. Thank you for your understanding..</p> <p><small>Aug <var data-var='date'> 11</var>, <var data-var='time'>06:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Aug <var data-var='date'> 11</var>, <var data-var='time'>07:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Mon, 11 Aug 2025 06:00:00 +0000 https://status.maestra.io/maintenance/cme6ov3g800b94qsp4d9q09hl https://status.maestra.io/maintenance/cme6ov3g800b94qsp4d9q09hl Delays in scenarios execution Type: Incident Duration: 19 minutes Affected Components: Transactional messages Jul 26, 13:47:00 GMT+0 - Investigating - We are currently investigating this incident. Jul 26, 14:06:00 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 19 minutes

Affected Components:

<p><small>Jul <var data-var='date'> 26</var>, <var data-var='time'>13:47:00</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> <p><small>Jul <var data-var='date'> 26</var>, <var data-var='time'>14:06:00</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Sat, 26 Jul 2025 13:47:00 +0000 https://status.maestra.io/incident/cme004t08002lpaio1xqz4vs3 https://status.maestra.io/incident/cme004t08002lpaio1xqz4vs3 Partial outage of the platform Type: Incident Duration: 1 hour and 42 minutes Affected Components: Loyalty, Transactional messages, Mass campaigns, Admin panel, Site personalization Jun 26, 15:24:00 GMT+0 - Investigating - We are currently investigating this incident. Jun 26, 17:06:00 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 1 hour and 42 minutes

Affected Components: , , , ,

<p><small>Jun <var data-var='date'> 26</var>, <var data-var='time'>15:24:00</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> <p><small>Jun <var data-var='date'> 26</var>, <var data-var='time'>17:06:00</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Thu, 26 Jun 2025 15:24:00 +0000 https://status.maestra.io/incident/cme00nkzr0041ls3uyo7t5lyy https://status.maestra.io/incident/cme00nkzr0041ls3uyo7t5lyy