maestra - Notice history

All systems operational

Admin panel - Operational

99.97% uptime
Aug 2025 · 100.0%Sep · 100.0%Oct · 99.90%

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Aug 2025
Sep 2025
Oct 2025

Site personalization - Operational

99.97% uptime
Aug 2025 · 100.0%Sep · 100.0%Oct · 99.90%

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Aug 2025
Sep 2025
Oct 2025

Loyalty - Operational

99.97% uptime
Aug 2025 · 100.0%Sep · 100.0%Oct · 99.90%

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Aug 2025
Sep 2025
Oct 2025

Mass campaigns - Operational

99.97% uptime
Aug 2025 · 100.0%Sep · 100.0%Oct · 99.90%

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Aug 2025
Sep 2025
Oct 2025

Transactional messages - Operational

99.98% uptime
Aug 2025 · 100.0%Sep · 100.0%Oct · 99.94%

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Aug 2025
Sep 2025
Oct 2025

Notice history

View current status

Oct 2025

Transactional communications are sent with delay
ResolvedDegraded performance34 minutes
  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Investigating
    UTC
    Investigating
    We are currently investigating this incident.
Delays processing asynchronous operation calls
ResolvedPartial outage1 hour 22 minutes
  • Resolved
    UTC
    Resolved

    The incident has been resolved. All calls received during the outage will be processed once the current queue is cleared.

    An additional four-minute planned downtime of the async API was required to prevent further issues, from 11:39–11:43 UTC (07:39–07:43 EDT, 04:39–04:43 PDT)

  • Investigating
    UTC
    Investigating

    Some requests to the /v3/operations/async endpoint are experiencing delays. We’re investigating the issue.

OCT7
Network equipment upgrade
CompletedMaintenance40 minutes
  • Completed
    October 07, 2025 at 10:00 PMUTC
    Completed
    October 07, 2025 at 10:00 PMUTC

    Our hosting provider is upgrading the network equipment, which may cause brief, occasional service interruptions.

Platform outage
ResolvedPartial outage43 minutes
  • Postmortem
    UTC
    Postmortem

    Due to a configuration error, offsite backup uploads fully saturated the network link, causing the gateway to become unavailable. To prevent this from happening again, we introduced rate limiting and moved backup transfers to a private Direct Connect to S3 instead of the production link.

  • Resolved
    UTC
    Resolved
    This incident has been resolved. We will provide a comprehensive report next week.
  • Identified
    UTC
    Identified

    The platform is experiencing outages. The admin panel and some functionality are affected. We are actively investigating the issue.

Sep 2025

SEP29
Network maintenance
CompletedMaintenance1 hour
  • Completed
    September 29, 2025 at 8:00 AMUTC
    Completed
    September 29, 2025 at 8:00 AMUTC
    Maintenance has completed successfully
  • In progress
    September 29, 2025 at 7:00 AMUTC
    In progress
    September 29, 2025 at 7:00 AMUTC
    Maintenance is now in progress
  • Planned
    September 29, 2025 at 7:00 AMUTC
    Planned
    September 29, 2025 at 7:00 AMUTC

    We are planning for a scheduled maintenance during that time.

    We expect to Site personalization, Loyalty and Mass campaigns be unavailable for no more then 30 minutes.

Aug 2025

AUG11
Server maintenance
CompletedMaintenance1 hour
  • Completed
    August 11, 2025 at 7:00 AMUTC
    Completed
    August 11, 2025 at 7:00 AMUTC
    Maintenance has completed successfully
  • In progress
    August 11, 2025 at 6:00 AMUTC
    In progress
    August 11, 2025 at 6:00 AMUTC
    Maintenance is now in progress
  • Planned
    August 11, 2025 at 6:00 AMUTC
    Planned
    August 11, 2025 at 6:00 AMUTC

    We will be rebooting the production server on 11 of August at 7:00am UTC to apply updates and ensure stability.

    Expected downtime: ~45 minutes.

    Thank you for your understanding.

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