maestra - Degraded performance of CDP – Incident details

All systems operational

Degraded performance of CDP

Resolved
Degraded performance
Started about 1 month agoLasted about 8 hours

Affected

Admin panel

Degraded performance from 2:15 AM to 9:55 AM

Site personalization

Degraded performance from 2:15 AM to 9:55 AM

Loyalty

Degraded performance from 2:15 AM to 9:55 AM

Mass campaigns

Degraded performance from 2:15 AM to 9:55 AM

Transactional messages

Degraded performance from 2:15 AM to 9:55 AM

Updates
  • Resolved
    Resolved

    The issue was caused by elevated memory usage on part of our infrastructure, with the largest impact around 02:00 and 06:00 UTC. Service has been fully restored since approximately 08:30 UTC. We are reviewing the root cause and will take steps to prevent a recurrence.

  • Identified
    Identified

    The UI panel may be slow or unresponsive. 2FA codes may be delayed. Synchronous integrations may experience transient errors.

    We've identified the root cause and are working on a hotfix.