maestra - Notice history

All systems operational

Admin panel - Operational

100% - uptime
Aug 2025 · 100.0%Sep · 100.0%Oct · 99.90%

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Aug 2025
Sep 2025
Oct 2025

Site personalization - Operational

100% - uptime
Aug 2025 · 100.0%Sep · 100.0%Oct · 99.90%

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Aug 2025
Sep 2025
Oct 2025

Loyalty - Operational

100% - uptime
Aug 2025 · 100.0%Sep · 100.0%Oct · 99.90%

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Aug 2025
Sep 2025
Oct 2025

Mass campaigns - Operational

100% - uptime
Aug 2025 · 100.0%Sep · 100.0%Oct · 99.90%

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Aug 2025
Sep 2025
Oct 2025

Transactional messages - Operational

100% - uptime
Aug 2025 · 100.0%Sep · 100.0%Oct · 99.94%

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Aug 2025
Sep 2025
Oct 2025

Notice history

Oct 2025

Transactional communications are sent with delay
  • Resolved
    Resolved
    This incident has been resolved.
  • Investigating
    Investigating
    We are currently investigating this incident.
Delays processing asynchronous operation calls
  • Resolved
    Resolved

    The incident has been resolved. All calls received during the outage will be processed once the current queue is cleared.

    An additional four-minute planned downtime of the async API was required to prevent further issues, from 11:39–11:43 UTC (07:39–07:43 EDT, 04:39–04:43 PDT)

  • Investigating
    Investigating

    Some requests to the /v3/operations/async endpoint are experiencing delays. We’re investigating the issue.

Network equipment upgrade
  • Completed
    October 07, 2025 at 10:00 PM
    Completed
    October 07, 2025 at 10:00 PM

    Our hosting provider is upgrading the network equipment, which may cause brief, occasional service interruptions.

Platform outage
  • Postmortem
    Postmortem

    Due to a configuration error, offsite backup uploads fully saturated the network link, causing the gateway to become unavailable. To prevent this from happening again, we introduced rate limiting and moved backup transfers to a private Direct Connect to S3 instead of the production link.

  • Resolved
    Resolved
    This incident has been resolved. We will provide a comprehensive report next week.
  • Identified
    Identified

    The platform is experiencing outages. The admin panel and some functionality are affected. We are actively investigating the issue.

Sep 2025

Network maintenance
  • Completed
    September 29, 2025 at 8:00 AM
    Completed
    September 29, 2025 at 8:00 AM
    Maintenance has completed successfully
  • In progress
    September 29, 2025 at 7:00 AM
    In progress
    September 29, 2025 at 7:00 AM
    Maintenance is now in progress
  • Planned
    September 29, 2025 at 7:00 AM
    Planned
    September 29, 2025 at 7:00 AM

    We are planning for a scheduled maintenance during that time.

    We expect to Site personalization, Loyalty and Mass campaigns be unavailable for no more then 30 minutes.

Aug 2025

Server maintenance
  • Completed
    August 11, 2025 at 7:00 AM
    Completed
    August 11, 2025 at 7:00 AM
    Maintenance has completed successfully
  • In progress
    August 11, 2025 at 6:00 AM
    In progress
    August 11, 2025 at 6:00 AM
    Maintenance is now in progress
  • Planned
    August 11, 2025 at 6:00 AM
    Planned
    August 11, 2025 at 6:00 AM

    We will be rebooting the production server on 11 of August at 7:00am UTC to apply updates and ensure stability.

    Expected downtime: ~45 minutes.

    Thank you for your understanding.

Aug 2025 to Oct 2025

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