maestra - Notice history

All systems operational

Admin panel - Operational

99.94% uptime
May 2026 · 100.0%Jun · 100.0%Jul · 99.82%

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May 2026
Jun 2026
Jul 2026

Site personalization - Operational

100.0% uptime
May 2026 · 100.0%Jun · 100.0%Jul · 100.0%

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May 2026
Jun 2026
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Loyalty - Operational

100.0% uptime
May 2026 · 100.0%Jun · 100.0%Jul · 100.0%

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May 2026
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Mass campaigns - Operational

100.0% uptime
May 2026 · 100.0%Jun · 100.0%Jul · 100.0%

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May 2026
Jun 2026
Jul 2026

Transactional messages - Operational

92.59% uptime
May 2026 · 100.0%Jun · 100.0%Jul · 78.26%

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May 2026
Jun 2026
Jul 2026

Notice history

View current status

Jul 2026

Flows
ResolvedDegraded performance6 hours 21 minutes
  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Monitoring
    UTC
    Monitoring

    The fix has been rolled out: new flow transactions are no longer hanging on step execution. We are now assessing the transactions that got stuck during the incident window and will recover them where possible; affected flows may still show delayed or incomplete steps for now.

  • Identified
    UTC
    Identified

    Some flows may hang at a step execution: up to 10% of flow transactions passing operation or webhook steps are currently affected.

    We have identified the cause and are working on a fix. We will post an update as soon as the issue is resolved.

JUL27
Network maintenance
CompletedMaintenance1 hour
  • Completed
    July 27, 2026 at 6:00 AMUTC
    Completed
    July 27, 2026 at 6:00 AMUTC
    Maintenance has completed successfully
  • In progress
    July 27, 2026 at 5:00 AMUTC
    In progress
    July 27, 2026 at 5:00 AMUTC
    Maintenance is now in progress
  • Planned
    July 27, 2026 at 4:45 AMUTC
    Planned
    July 27, 2026 at 4:45 AMUTC
    We are planning for a scheduled maintenance during that time. We expect Admin panel and Transactional messages to be unavailable for no more than 30 minutes.
Transactional flow messages delayed
ResolvedPartial outage45 minutes
  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Identified
    UTC
    Identified

    Impact: For a period, transactional messages triggered by flows were delayed. Messages were accepted and queued as normal but were not processed on time.

    Status: Resolved. Processing has resumed and the backlog has been cleared.

    Follow-up: We're reviewing the cause and why our monitoring was slow to flag the issue.

JUL20
Network maintenance
CompletedMaintenance
  • Completed
    July 20, 2026 at 5:00 AMUTC
    Completed
    July 20, 2026 at 5:00 AMUTC
    Maintenance is now in progress
  • Planned
    July 19, 2026 at 7:05 AMUTC
    Planned
    July 19, 2026 at 7:05 AMUTC

    We are planning for a scheduled maintenance during that time.

    We expect admin panel, loyalty to be unavailable for no more then 30 minutes.

Transactional messages are not being sent
ResolvedMajor outage4 hours 29 minutes
  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Investigating
    UTC
    Investigating

    Transactional messages are not being sent since 12:00.

    An issue is also affecting two-factor authentication code delivery. Some users may be unable to sign in to the administrative panel.

Jun 2026

JUN29
Network maintenance
CompletedMaintenance1 hour
  • Completed
    June 29, 2026 at 6:00 AMUTC
    Completed
    June 29, 2026 at 6:00 AMUTC
    Maintenance has completed successfully
  • In progress
    June 29, 2026 at 5:00 AMUTC
    In progress
    June 29, 2026 at 5:00 AMUTC
    Maintenance is now in progress
  • Planned
    June 29, 2026 at 2:55 AMUTC
    Planned
    June 29, 2026 at 2:55 AMUTC

    We are planning for a scheduled maintenance during that time.

    We expect admin panel to be unavailable for no more then 30 minutes.

JUN1
Network maintenance
CompletedMaintenance1 hour
  • Completed
    June 01, 2026 at 6:00 AMUTC
    Completed
    June 01, 2026 at 6:00 AMUTC
    Maintenance has completed successfully
  • In progress
    June 01, 2026 at 5:00 AMUTC
    In progress
    June 01, 2026 at 5:00 AMUTC
    Maintenance is now in progress
  • Planned
    June 01, 2026 at 5:00 AMUTC
    Planned
    June 01, 2026 at 5:00 AMUTC

    We are planning for a scheduled maintenance during that time.

    We expect loyalty, mass campaigns, transaction messages to be unavailable for no more then 40 minutes.

May 2026

MAY25
API gateway maintenance
CompletedMaintenance1 hour
  • Completed
    May 25, 2026 at 6:00 AMUTC
    Completed
    May 25, 2026 at 6:00 AMUTC
    Maintenance has completed successfully
  • In progress
    May 25, 2026 at 5:00 AMUTC
    In progress
    May 25, 2026 at 5:00 AMUTC
    Maintenance is now in progress
  • Planned
    May 25, 2026 at 5:00 AMUTC
    Planned
    May 25, 2026 at 5:00 AMUTC
    We are planning for a scheduled maintenance during that time.
MAY24
API gateway maintenance
CompletedMaintenance1 hour
  • Completed
    May 24, 2026 at 6:00 AMUTC
    Completed
    May 24, 2026 at 6:00 AMUTC
    Maintenance has completed successfully
  • In progress
    May 24, 2026 at 5:00 AMUTC
    In progress
    May 24, 2026 at 5:00 AMUTC
    Maintenance is now in progress
  • Planned
    May 24, 2026 at 5:00 AMUTC
    Planned
    May 24, 2026 at 5:00 AMUTC

    We are planning for a scheduled maintenance during that time.

    We expect API to be unavailable for no more then 5 minutes.

Degraded performance of CDP
ResolvedDegraded performance7 hours 40 minutes
  • Resolved
    UTC
    Resolved

    The issue was caused by elevated memory usage on part of our infrastructure, with the largest impact around 02:00 and 06:00 UTC. Service has been fully restored since approximately 08:30 UTC. We are reviewing the root cause and will take steps to prevent a recurrence.

  • Identified
    UTC
    Identified

    The UI panel may be slow or unresponsive. 2FA codes may be delayed. Synchronous integrations may experience transient errors.

    We've identified the root cause and are working on a hotfix.

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