Notice history

Sep 2025

Oct 2025

Nov 2025

Sep 2025

Oct 2025

Nov 2025

Sep 2025

Oct 2025

Nov 2025

Sep 2025

Oct 2025

Nov 2025

Sep 2025

Oct 2025

Nov 2025

Completed
November 03, 2025 at 5:30 AM
Completed
November 03, 2025 at 5:30 AM
Maintenance has completed successfully
In progress
November 03, 2025 at 5:00 AM
In progress
November 03, 2025 at 5:00 AM
Maintenance is now in progress
Planned
November 03, 2025 at 5:00 AM
Planned
November 03, 2025 at 5:00 AM
We are planning for a scheduled maintenance during that time.

We expect admin panel, site personalization, loyalty, mass campaigns and transactional messages to be unavailable for no more then 10 minutes.

Resolved
October 20, 2025 at 3:24 PM
Resolved
October 20, 2025 at 3:24 PM
This incident has been resolved.
Investigating
October 20, 2025 at 2:50 PM
Investigating
October 20, 2025 at 2:50 PM
We are currently investigating this incident.

Resolved
October 16, 2025 at 10:41 AM
Resolved
October 16, 2025 at 10:41 AM
The incident has been resolved. All calls received during the outage will be processed once the current queue is cleared.

An additional four-minute planned downtime of the async API was required to prevent further issues, from 11:39–11:43 UTC (07:39–07:43 EDT, 04:39–04:43 PDT)
Investigating
October 16, 2025 at 9:19 AM
Investigating
October 16, 2025 at 9:19 AM
Some requests to the /v3/operations/async endpoint are experiencing delays. We’re investigating the issue.

Completed
October 07, 2025 at 10:00 PM
Completed
October 07, 2025 at 10:00 PM
Our hosting provider is upgrading the network equipment, which may cause brief, occasional service interruptions.

Postmortem
October 22, 2025 at 2:03 PM
Postmortem
October 22, 2025 at 2:03 PM
Due to a configuration error, offsite backup uploads fully saturated the network link, causing the gateway to become unavailable. To prevent this from happening again, we introduced rate limiting and moved backup transfers to a private Direct Connect to S3 instead of the production link.
Resolved
October 04, 2025 at 3:22 PM
Resolved
October 04, 2025 at 3:22 PM
This incident has been resolved. We will provide a comprehensive report next week.
Identified
October 04, 2025 at 2:39 PM
Identified
October 04, 2025 at 2:39 PM
The platform is experiencing outages. The admin panel and some functionality are affected. We are actively investigating the issue.

Completed
September 29, 2025 at 8:00 AM
Completed
September 29, 2025 at 8:00 AM
Maintenance has completed successfully
In progress
September 29, 2025 at 7:00 AM
In progress
September 29, 2025 at 7:00 AM
Maintenance is now in progress
Planned
September 29, 2025 at 7:00 AM
Planned
September 29, 2025 at 7:00 AM
We are planning for a scheduled maintenance during that time.

We expect to Site personalization, Loyalty and Mass campaigns be unavailable for no more then 30 minutes.

Sep 2025 to Nov 2025

maestra - Notice history